Política de envío

Thank you for visiting and shopping at FishPortals.com.​ Following are the terms and conditions that constitute our Shipping Policy. 

 

Live Fish Shipping Policy:

FishPortals.com is based in Portland, OR and uses this location to determine shipping costs. We only ship live fish on Mondays to minimize the risk of delay and ensure that the fish arrive at their destination in a timely manner. 

 

Live Arrival Guarantee:

We offer a Live On Arrival (LOA) guarantee for all our fish shipments. Please see our refund policy for more info.

 

Shipping Method:

We offer 4 shipping options in the continental us only. These include the 49 States (including Alaska, excluding Hawaii). Please select the best option for your schedule and plan for delivery accordingly:

  • USPS Priority Mail (delivered within 1-3 business days depending on location)
  • UPS Next Day Air Saver® (expedited next-day shipping)
  • UPS Next Day Air® (guaranteed overnight service for time-sensitive shipments)
  • UPS Next Day Air® Early (guaranteed early morning delivery for time-critical shipments)

 

Once the shipment has left the Post, you will receive a tracking number with an ETA of the fish. We only ship Mondays to ensure timely delivery.

 

Delivery: 

It is your responsibility to ensure that someone is available to receive the fish on the day of delivery. If no one is available, the package may be delayed or returned to the carrier's facility. We cannot be held responsible for any delay or damage caused by failed delivery attempts.


 

Portal/ Live Plants Shipping Policy:

Shipment processing time

All orders are processed within 2-3 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Depending on your location, your package will be delivered with either USPS, UPS or DHL Express. 

 

Shipment confirmation and order tracking

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

 

International Orders

FishPortals.com is based in the USA and does ship internationally (excludes live fish). Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. All international shipping costs will be calculated at checkout. 

  

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our Refund Policy for detailed information about our processes. 

If you have any further questions, please contact us at info@fishportals.com.