Política de envío

Thank you for visiting and shopping at FishPortals.com.​ Following are the terms and conditions that constitute our Shipping Policy. 

Shipment processing time

All orders are processed within 2-3 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Depending on your location, your package will be delivered with either USPS, UPS or DHL Express. 

 

Shipment confirmation and order tracking

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

 

International Orders

FishPortals.com is based in the USA and does ship internationally. Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. All international shipping costs will be calculated at checkout. 

 

*International Mail Service Suspensions (Dec 10, 2021)

USPS is temporarily suspending international mail to AustraliaNew Zealand, Afghanistan, French Guiana, Mongolia, Solomon Islands, Guadeloupe, South Sudan, Bhutan, Laos, Papua New Guinea, Brunei, Liberia, Reunion (Bourbon), Tajikistan, Central African Republic, Libya, Saint Pierre and Miquelon (Miquelon), Timor-Leste, Chad, Martinique, Samoa, Turkmenistan, Cuba, Mayotte, Sierra Leone, and Yemen due to COVID-19 and other unrelated service disruptions. FishPortals.com will still be offering UPS and DHL Express shipping methods until further notice.

 

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our Refund Policy for detailed information about our processes. 

If you have any further questions, please contact us at info@fishportals.com.